Terms & Conditions

  1. GENERAL

1.1 These are the terms and conditions on which you book an escape room experience at Time Trapped.

1.2 Please read these terms carefully before completing your booking. These terms explain who we are, how we will provide the escape room experience, how you and we may change or terminate the contract, what to do if a problem arises and other important information.

1.3 Please note that if you are making the booking on behalf of others in your group, it is your responsibility to ensure that all players agree to these terms and conditions and are in receipt of all relevant information relating to the Time Trapped booking. Time Trapped shall not be responsible if any members of your group are unable to participate in the escape room experience as a result of you failing to provide them with all the relevant information.

  1. INFORMATION ABOUT TIME TRAPPED AND HOW TO CONTACT US

2.1 We are Time Trapped Limited, a company registered in England and Wales. Our company registration number is 11543616 and our registered office is at 1 Hustlergate, Bradford, BD1 1RE.

2.2 You can get in touch by using the contact details found in the ‘Contact’ section of the website.

2.3 If we have to contact you we will do so by telephone or by writing to you at the email address provided to us in your order.

  1. OUR CONTRACT WITH YOU

3.1 Our acceptance of your booking will take place when your payment is processed successfully, and you reach the booking confirmation page, at which point a contract will come into existence between you and us. We will also send you an email confirmation.

3.2 If we are unable to accept your booking, for example because of limitations on our resources, we will inform you of this in writing and will not charge you.

3.3 We will assign a booking reference to your booking and tell you what it is when we accept your booking, and include it in the booking confirmation email.

  1. YOUR TIME TRAPPED BOOKING

4.1 We will deliver the Time Trapped escape room experience to you on the date specified in the booking confirmation email that we sent you.

4.2 Before participation in the escape room experience, all participants will be required to complete and sign a liability waiver. Any participant who does not complete and sign the liability waiver will not be permitted to participate in the escape room experience and shall not be due any refund.

4.3 You acknowledge that it is your responsibility to contact us regarding the suitability of our escape rooms for any health or disability issues that you may be concerned about.

4.4 Please note that, unfortunately, no-one under the age of ten (10) may take part in the escape room experience.

4.5 Also, any participants over the age of ten (10) but under the age of sixteen (16) must be accompanied by a ticket holder over the age of eighteen (18). You will not be entitled to a refund for places not filled as a result of these age restrictions.

  1. YOUR RIGHT TO CANCEL OR CHANGE YOUR BOOKING

5.1 You will not be due any refund should you cancel your booking.

5.2 You will not be due any refund should you miss your booking.

5.3 Deposits are non-refundable should you cancel or miss your booking.

5.4 Re-scheduling your booking may be possible, but only at the manager’s discretion. In all circumstances, your request to reschedule a booking must be made more than 72 hours prior to the time of the original booking, and any rescheduled booking must be within 30 days of your original booking. If, for whatever reason, we are unable to accommodate your booking on an alternative date, or if you give us less than 72 hours notice of your request to reschedule a booking, you will not be due a refund.

  1. OUR RIGHT TO CANCEL OR AMEND YOUR BOOKING

6.1 In certain circumstances, we may need to cancel your booking. If we do so, we will use reasonable endeavours to contact you as soon as possible. You shall be entitled to a full refund of the price you paid at the time of booking. Alternatively, you may reschedule your booking for another date, within 30 days of the original booking.

6.2 Similarly, we may make changes to the escape room experience such that it differs from that as advertised when you booked. If the changes we make are significant, we will use reasonable endeavours to contact you as soon as possible. In such circumstances, should you not wish to proceed with your booking, you shall be due a full refund of the price you paid at the time of booking.

6.3 In the circumstances set out in 6.3.1 to 6.3.3 we may cancel this agreement and you shall not be due a refund:

6.3.1 you or any participants do not complete and sign the liability waiver as referred to in clause 4.2;

6.3.2 if, in the opinion of any of Time Trapped’s staff, you or any participants are intoxicated or are behaving in an aggressive, abusive or threatening manner towards either staff or other customers; or

6.3.3 you or any participants do not participate in the escape room experience in accordance with the safety rules and advice provided to you by members of our staff prior to, or during, the experience.

  1. HOW TO CANCEL YOUR BOOKING

To inform us that you would like to cancel your booking with us, please use the contact details set out in the ‘Contact’ section of the website.

  1. IF THERE IS A PROBLEM

8.1 We are under a legal duty to provide the escape room experience in conformity with this contract. Nothing in these terms will affect your legal rights.

8.2 Should we deliver the escape room experience in a way which is significantly different from that as advertised when you booked, or during your participation the experience is subject to significant technical faults (such that you are prevented from being able to complete the experience, or your experience is significantly impaired) you may ask to participate in the experience again on a different date or request a refund.

  1. PRICE AND PAYMENT

9.1 The price of your booking will be the price indicated on the booking and payment pages of our website at the time you place your booking. Once your payment has been processed, we will also send you an email receipt confirming how much you paid. We reserve the right to change pricing at any time. To the extent that we do amend the price, the price paid for any booking prior to the price change will be unaffected and you will not be due a refund or required to pay any additional sums.

9.2 To the extent that you bring less players to the escape room experience than booked, the price difference will not be refunded. Please note that there may be a minimum number of players for any game.

9.3 In case you have brought more players to the experience than booked, the price difference can be settled upon arrival. Please note that there may be a maximum number of players for any game.

9.4 We accept payment by Visa and MasterCard credit and debit cards.

  1. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

10.1 We shall be responsible to you for loss or damage which you suffer that is foreseeable. However, we shall not be responsible for loss or damage which is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen, or it was obvious that there was a possibility that it might happen at the time you made your booking.

10.2 Subject to clause 10.1 our total liability to you, howsoever arising under or in connection with the contract, shall be limited to 100% of price paid or payable by you under the contract.

  1. HOW WE MAY USE YOUR PERSONAL INFORMATION

11.1 We will only use the personal information you provide to us as set out in our Privacy Policy.

  1. OTHER IMPORTANT TERMS

12.1 We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

12.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

12.3 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

12.4 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

12.5 These terms are governed by the law of England and Wales.

  1. MAKING A COMPLAINT

13.1 Time Trapped is committed to providing a high-quality service to its customers and we really hope you enjoy your escape room experience. However, if you are unhappy about any part of our service we would like to hear from you. You can contact us at info@timetrapped.co.uk with details of your complaint. We will endeavour to get back to you within 5 working days.

    Address

    1 Hustlergate, Bradford, BD1 1RE

    Phone

    01274 753173

    Email

    info@timetrapped.co.uk